Refund policy

RETURN & EXCHANGE POLICY

At GlassHouse NYC, we prioritize quality and exclusivity. By placing an order, you agree to the following terms:

Sizing & Fit:

  • All sales are final regarding sizing. We provide detailed size charts and fit instructions for every piece. Please review these carefully, as we do not offer returns, refunds, or exchanges for incorrect sizing.

Damaged Items:

  • If your item arrives damaged, notify us at contact@glasshousenyc.shop within 7 days of delivery with clear photos of the damage.
  • Once verified, we will issue a replacement (subject to availability) or store credit.
  • Cash refunds are not issued.

Conditions for Resolution:

To be eligible for a replacement or store credit, items must be:

  • Unworn, unwashed, and in original condition.
  • Returned with all original tags and packaging attached.
  • Return Shipping: Costs are the responsibility of the customer.

Lost or Stolen Shipments:

  • GlassHouse NYC is not responsible for shipments once they are marked as delivered. In the event of a delay or loss in transit, we may, at our discretion, offer a replacement or store credit. No refunds will be issued for shipping issues.

Processing Fees:

  • In the rare event that a refund is authorized, a 5% transaction fee will be deducted to cover non-refundable payment processor charges.